Have you ever put yourself in the shoes of your client/customer? What kind of experience and interactions does a client/customer have with your brand?
Whether it’s a potential client/customer or an established one, it’s essential to understand the stages and touchpoints along the way.
In this two-hour session, we will discuss the five stages of a customer journey, outline the steps they take based on your brand, map out the touchpoints and identify areas of opportunity.
When done effectively the customer journey can be seamless and intuitive leading to a pleasant customer experience.
Join us for this two-hour intensive, as we:
- Explore your current customer journey
- Map out your ideal customer journey
- Identify additional areas of opportunity to engage with your potential client/customer
- And so much more!
Virtual participants – will be provided a zoom link to join.
In-Person attendees are limited to eight and include light snacks.
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